General Provisions
At Hyper Finance (referred to throughout this Privacy Policy as "Hyper Finance," "we," "our," or "us"), protecting the privacy and confidentiality of users is one of our highest priorities. We understand the importance of handling personal information responsibly and are committed to processing all collected data in accordance with applicable laws and regulatory requirements.
This Privacy Policy explains what categories of information we collect, how such information is obtained, the purposes for which it is processed, how it may be stored, shared, protected, and the choices available to users regarding their personal information while accessing or using our services.
By creating an account, submitting a loan application, or continuing to use any service available through the Hyper Finance platform, you acknowledge that you have carefully reviewed this Privacy Policy, understand its contents, and voluntarily consent to the collection, processing, storage, analysis, disclosure, and other lawful uses of your information as described herein.
If you do not agree with any provision of this Privacy Policy, you should discontinue the registration process and refrain from accessing or using any products or services offered through Hyper Finance.
Hyper Finance operates as a digital loan facilitation platform. The application has been designed, developed, operated, and maintained by STACKFIN TECHNOLOGY PRIVATE LIMITED, which acts solely as the technology service provider and Loan Facilitator responsible for providing users with a secure and efficient borrowing experience.
All financial products displayed or made available through Hyper Finance are independently issued, approved, and managed by ELLORA MERCANTILE PRIVATE LIMITED, a Non-Banking Financial Company (NBFC) duly registered and authorized under the laws of India. Loan approval, underwriting decisions, repayment management, and all lending activities are carried out exclusively by the lending institution in accordance with applicable regulations issued by the Reserve Bank of India (RBI).
To provide our services efficiently, comply with regulatory obligations, evaluate loan eligibility, reduce fraud risks, improve platform performance, and enhance user experience, we may collect, receive, verify, generate, or process various categories of personal and technical information.
The specific information collected depends on the services requested, applicable legal requirements, and permissions granted by the user.
When registering an account, submitting a loan application, completing identity verification, or otherwise interacting with Hyper Finance, users may be requested to provide information including, but not limited to, the following categories:
This includes information that allows us to identify an individual user, such as:
To evaluate loan eligibility and facilitate lending services, we may collect financial information including:
Users may also provide employment-related information, including:
Subject to applicable laws and user authorization, we may obtain credit-related information from authorized Credit Information Companies (CICs), financial institutions, or legally permitted third-party agencies. Such information assists us in assessing repayment capacity, existing liabilities, and overall creditworthiness.
To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), CKYRC, and other regulatory requirements, we may collect copies of documents such as:
To maintain user accounts securely, we collect information associated with account registration and authentication, including usernames, encrypted passwords, account preferences, security settings, and authentication records.
We maintain records relating to interactions with our services, including loan applications, approvals, repayments, customer support communications, repayment schedules, account activities, and service usage history.
While using Hyper Finance, certain operational information may be generated automatically, including records relating to page visits, feature usage, application navigation, user interaction patterns, and service access frequency. These records help us understand platform performance and improve service quality.
From time to time, we may request or collect additional information where required by:
Any additional information collected will be limited to what is reasonably necessary to fulfill legal, contractual, operational, or regulatory obligations.
In addition to the information that users voluntarily provide, Hyper Finance may automatically collect certain technical, operational, and permission-based information while our services are being accessed. The collection of such information enables us to maintain platform security, improve service quality, comply with legal obligations, evaluate loan applications, detect fraudulent activities, and ensure that our services function properly.
Certain categories of information described below require your prior authorization through your device's permission settings. You may choose whether to grant these permissions. However, declining specific permissions may limit or prevent your ability to access certain functions or complete the loan application process.
When you authorize location access, Hyper Finance may collect your device's approximate geographic location. We do not continuously monitor your precise real-time location. Instead, location information is used only for legitimate business, operational, and regulatory purposes.
Your location information may be processed for purposes including, but not limited to:
Location data is processed only to the extent reasonably necessary for the purposes described in this Privacy Policy.
With your explicit authorization, Hyper Finance may request permission to access SMS messages stored on your device that are related to financial transactions.
The purpose of requesting SMS access is strictly limited to facilitating our lending services and improving the accuracy of credit assessments.
Financial SMS information may be used to:
Hyper Finance does not read, collect, analyze, or store personal conversations, promotional messages, one-time passwords (OTP), social communications, or any SMS messages unrelated to financial transactions.
If SMS permission is denied, certain loan applications may be delayed, require additional verification, or become ineligible for automated approval.
During registration, identity verification, KYC procedures, or other account verification processes, Hyper Finance may request access to your device's camera.
Camera access may be used for purposes including:
Camera access is activated only when initiated by the user during the verification process and is not used for background recording.
While you use Hyper Finance, certain operational information is generated automatically to help us monitor platform performance and improve service reliability.
Such information may include:
This information allows us to identify technical issues, improve system stability, optimize application performance, investigate abnormal activities, and provide better customer support.
To ensure secure operation of our services and improve compatibility across different devices, Hyper Finance collects certain technical information relating to the device used to access our platform.
Such information may include:
This information is used exclusively for service delivery, troubleshooting, fraud prevention, security monitoring, system maintenance, statistical analysis, and compliance with applicable regulatory requirements.
Subject to your authorization, Hyper Finance may request access to your device's calendar solely for the purpose of helping you manage your repayment schedule.
If permission is granted, the application may:
Hyper Finance does not access, modify, delete, or synchronize unrelated calendar events. Calendar information unrelated to loan repayment is neither collected nor processed.
You remain free to revoke calendar permission at any time through your device's system settings. Disabling this permission will prevent future repayment reminders from being created but will not otherwise affect your account unless the reminder feature is specifically required for a particular service.
Users maintain full control over the permissions granted to Hyper Finance. Device permissions may be reviewed, enabled, restricted, or revoked at any time through the operating system settings of the user's mobile device.
Please note that disabling certain permissions may affect the availability, functionality, or accuracy of specific services provided through the application, including loan application processing, identity verification, repayment reminders, fraud prevention measures, and other features that rely on such permissions.
Hyper Finance processes personal information only for legitimate, lawful, and business-related purposes. The information collected through our application is used solely to provide financial services, improve operational efficiency, satisfy regulatory obligations, protect users against fraud, and enhance the overall experience of our platform.
Depending on the services requested and the permissions granted by users, the information we collect may be used for one or more of the following purposes:
We process personal information only to the extent reasonably necessary to achieve the purposes described in this Privacy Policy.
Hyper Finance respects the confidentiality of user information. We do not sell users' personal information to unrelated third parties.
Personal information may be disclosed only where disclosure is necessary to provide our services, comply with legal obligations, prevent fraud, protect legitimate interests, or where users have provided the necessary authorization.
Information may be shared with the following categories of recipients:
Information may be provided to our partnered NBFCs, banks, regulated lending institutions, or financing partners for purposes including loan underwriting, approval, disbursement, servicing, repayment management, collection activities, and compliance with applicable financial regulations.
We may engage carefully selected third-party vendors to perform services on our behalf, including:
Such service providers receive only the information necessary to perform their contracted services and are required to implement appropriate confidentiality and security measures.
Where permitted by law and applicable regulations, we may exchange information with registered Credit Information Companies (CICs), credit bureaus, or similar institutions for credit assessment, repayment reporting, fraud prevention, and regulatory compliance.
We may disclose information where required by applicable law, judicial order, subpoena, governmental investigation, regulatory examination, or other legally enforceable request.
To protect users, lenders, and our platform, information may be shared with organizations specializing in fraud detection, cybersecurity, financial crime prevention, identity verification, or risk intelligence.
If Hyper Finance or its related business operations become involved in a merger, acquisition, corporate restructuring, asset transfer, investment transaction, or similar business arrangement, relevant user information may be transferred as part of that transaction, subject to applicable confidentiality obligations and legal requirements.
Whenever information is shared, we take reasonable measures to ensure that recipients process such information only for legitimate purposes and maintain appropriate security protections.
Protecting user information is an important responsibility of Hyper Finance.
We implement administrative, organizational, technical, and physical safeguards designed to reduce the risks of unauthorized access, disclosure, alteration, misuse, destruction, or accidental loss of personal information.
Security measures implemented by us may include:
Although we employ commercially reasonable security practices, no electronic transmission, storage system, or network environment can be guaranteed to be completely secure. Users should also take appropriate measures to protect their own account credentials and devices.
Personal information collected through Hyper Finance may be stored on secure servers operated either directly by us or by authorized cloud infrastructure providers.
Depending upon operational requirements, regulatory obligations, disaster recovery arrangements, or technical architecture, data may be stored within India or in other jurisdictions where legally permissible and where adequate protection measures are implemented.
We retain personal information only for as long as reasonably necessary to:
Even after a loan has been fully repaid or an account becomes inactive, certain information may continue to be retained where retention is required by applicable law, regulatory guidelines, audit requirements, litigation obligations, or legitimate business purposes.
Upon expiration of the applicable retention period, personal information will be securely deleted, anonymized, or otherwise disposed of in accordance with our internal data management procedures.
Users who wish to discontinue using Hyper Finance may request deletion of their account at any time through the account management section available within the application.
Alternatively, users may submit a written deletion request by contacting us via email at help@stackfin.cc.
Before processing a deletion request, we may verify the identity of the requesting user to prevent unauthorized deletion of personal information.
Subject to applicable legal, contractual, accounting, regulatory, fraud prevention, or dispute resolution obligations, eligible deletion requests will generally be completed within 10 business days after successful verification.
Please note that certain records may continue to be retained where retention is required under applicable laws or regulatory requirements, even after the account has been deleted.
We may revise, update, or modify this Privacy Policy from time to time in response to changes in our business operations, technological developments, legal requirements, or regulatory obligations.
Any revised version will become effective upon publication within the application or through other appropriate communication channels unless otherwise required by applicable law.
Users are encouraged to review this Privacy Policy periodically to remain informed about how their information is collected, processed, and protected.
Continued use of Hyper Finance after an updated Privacy Policy becomes effective constitutes acceptance of the revised terms.
If you have any questions, comments, concerns, or requests relating to this Privacy Policy or our processing of personal information, please contact us using the information below:
Email: help@stackfin.cc